GENERAL TERMS AND CONDITIONS

Company data
The e-commerce website of PRIDEPLAYROOM.com, is part of the company DVE BV with registered office in Wilrijk, VAT BE0762.936.276, RPR Antwerpen, (hereinafter referred to as DVE) offers its customers the opportunity to purchase the products from its webshop online.
These General Terms and Conditions (“Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through the web shop of DVE, the customer must explicitly accept these conditions, by which he agrees to the applicability of these conditions, to the exclusion of all other conditions. Additional conditions of the client are excluded, unless they have been accepted beforehand, in writing and explicitly by DVE.

The customer can contact DVE by:
phone: +32 (0)456 15 74 99
e-mail: info@prideplayroom.com
post: 2610 Wilrijk, Boomsesteenweg 49A/13

Article 1: General provisions
The e-commerce website of PRIDEPLAYROOM.com, is part of the company DVE BV with registered office in Wilrijk, VAT BE0762.936.276, RPR Antwerpen, (hereinafter referred to as DVE) offers its customers the opportunity to purchase the products from its webshop online.
These General Terms and Conditions (“Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). Additional conditions of the client are excluded, unless they have been accepted beforehand, in writing and explicitly by DVE. Additional conditions of the client are excluded, unless they have been accepted beforehand, in writing and explicitly by DVE.

Article 2: Price
All mentioned prices are expressed in EURO, always including VAT – NOT included are shipping rates and possible taxes EXCEPT for taxes related to deliveries outside the EU zone – depending on the country where the buyer is located.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The indication of price refers exclusively to the articles as described. The accompanying photos are intended for decoration and may contain elements that are not included in the price.

Article 3: Offer
Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer do not bind DVE. DVE is, as far as the accuracy and completeness of the offered information is concerned, only bound to an obligation of means. DVE is in no case liable in case of manifest material errors, typesetting or printing errors.
If the customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we ask the customer to contact our Customer Service in advance.
The offer is always valid as long as stocks last and can at all times be adjusted or withdrawn by DVE. DVE can not be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.

Article 4: Online purchases
All sales take place via the online Webshop. Each article is listed with full description and images of the product. For all sales, payment is handled by mollie and you already have the client’s choice of different payment systems. As soon as the order and payment have been completed you will receive your order via our courier partner ‘Sendcloud’ (B-Post) to a B-Post pick-up point in your area. Shipment takes place within 48 hours after the payment has been processed.
The Customer has the choice between the following payment methods:
– by bank card
– by credit card
– by bank transfer Stichting Mollie Payments

DVE is entitled to refuse an order due to a serious shortcoming of the customer with regard to orders in which the customer is involved. DVE reserves the right to refuse deliveries made by clients located outside Belgium.

Article 5: Delivery and execution of the agreement
DVE delivers after the payment has been made by the customer to a the address the client provides in his order.
SHIPPING RATES:
Packages within Belgium up to 2kg 8,50€
Packages within Europe up to 2kg starts with 10,90€* (depending on country)
* If shipping is accepted by DVE outside Belgium
Shipping rates are exclusive of VAT, from total invoice amount of €100 within Belgium (and €150 within Europe) we will pay the shipping costs!

RISK DURING TRANSPORT
– Upon delivery, the Customer / Customer is obliged to check whether the goods are in accordance with the agreement (correct product /
service, correct quality, correct quantity, absence of damage, etc.). service, correct quality, correct quantity, absence of damage, etc.). In the event that the goods or services do not comply with the agreement, the Customer / client can no longer invoke this if he has not informed DVE of this in writing, giving reasons. The period within which complaints must be communicated is, in the case of visible defects, 2 working days after delivery, and in the case of invisible defects, within two (2) days of discovery, or at the latest within thirty (30) days after delivery. Complaints submitted after this period will not be accepted.

Items ordered via this web shop are delivered in Belgium and all over Europe, for orders outside Europe please contact us. The delivery is made by shipping partner as choosen by DVE.
The customer also has the option to collect his/her products in Antwerp, this can be done ONLY by appointment.
Unless otherwise agreed or expressly provided, the goods will be delivered to the Customer’s home within 30 days of receipt of the order.

Any visible damage and/or qualitative shortcomings of an article or other shortcomings in the delivery must be reported by the Customer to info@prideplayroom.com without delay.
The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him and not being the carrier) takes physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier was commissioned by the Customer to transport the goods and this choice was not offered by the DVE.

Article 6: Retention of title
The delivered articles remain the exclusive property of DVE until paid for in full by the customer.
The customer agrees, if necessary, to inform third parties of DVE’s retention of title, e.g. anyone who may come to seize articles that have not yet been paid for in full.

Article 7: Right of withdrawal
The provisions of this article apply only to customers who, in their capacity as consumers, purchase products online from DVE.
The withdrawal period expires 14 calendar days after the day of conclusion of the contract. You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will end 14 days after the day [for sales contracts: on which you or a third party other than the carrier and indicated by you acquires physical possession of the good.

To exercise the right of withdrawal, the Customer must inform DVE BV, attn. Dirk Van Elslande – Boomsesteenweg 49A bus 13, 2610 Wilrijk | info@prideplayroom.com, of its decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post or e-mail).
In order to respect the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods without delay, and in any event not later than 14 calendar days from the day on which he notifies DVE of his decision to withdraw. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct cost of returning the goods will be borne by the Customer.

If the returned product is diminished in value in any way, DVE reserves the right to hold the Customer liable and to claim compensation for any diminution in the value of the goods resulting from the Customer’s use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The articles that can be taken back together with all accessories, instructions and invoice or proof of purchase. (If possible in original packaging.)
In the case of booked services: If the Customer has requested that the provision of services commence during the withdrawal period, the Customer shall pay an amount in proportion to what has already been delivered at the time when he has notified us that he is withdrawing from the contract, compared with the full performance of the contract.”

If the Customer withdraws from the contract, DVE will refund to the Customer all payments received from the Customer up to that point, including the standard delivery charge, within a maximum of 14 calendar days of DVE being informed of the Customer’s decision to withdraw from the contract. In the case of sales contracts, DVE may wait to reimburse until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever comes first.

Any additional costs resulting from the Customer’s choice of a mode of delivery other than the least expensive standard delivery offered by DVE will not be refunded.
DVE will reimburse the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:
– Service contracts after the complete performance of the service;
– the supply or provision of goods or services whose price is linked to
fluctuations in the financial market over which DVE has no influence and which occur within the
withdrawal period;
– The delivery of goods made to the customer’s specifications or which are clearly suitable for a
specific person (personalised products);
– the supply of goods which spoil quickly or have a limited shelf life;
– The supply of sealed goods which are not suitable for return for reasons
of health protection or hygiene and whose seal has been broken after delivery;
– the supply of goods which, after delivery, are by their nature irrevocably mixed with other goods
products;
– agreements whereby the customer has specifically requested DVE to visit him in order to Teksteditor urgent repairs or maintenance;
urgent repairs or maintenance;
– the delivery of sealed audio and sealed video recordings and sealed
computer software of which the seal has been broken after delivery;
– the delivery of newspapers, magazines or periodicals, with the exception of contracts for a
subscription to such publications;
– agreements concluded at public auction;
– delivery of digital content which is not supplied on a tangible medium, if the performance is
commenced with the Customer’s express prior consent and provided that the Customer has acknowledged
commenced with the Customer’s express prior consent and provided that the Customer has acknowledged
– contracts for services for betting and lotteries.

8: Customer service
DVE’s Customer Service can be reached at the following telephone number +32 (0)456 15 74 99, by e-mail at info@prideplayroom.com or by post at the following address Dirk Van Elslande, Boomsesteenweg 49A bus 13 – 2610 Wilrijk. Any complaints can be addressed to this address.

Article 9: Sanctions for non-payment
Without prejudice to the exercise of other rights available to DVE, in the event of non-payment or late payment, the Customer owes interest on the unpaid amount at the rate of 10% per year, ipso jure and without notice, from the date of the default. In addition, the Customer shall be liable, ipso jure and without notice, to a fixed indemnity of 10% on the amount in question, with a minimum of €25 per invoice.
Without prejudice to the above, DVE reserves the right to take back articles that have not been paid for (in full).

Article 10: Privacy
The controller, Dirk Van Elslande, respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data.
The General Data Protection Regulation (GDPR) In all likelihood you have already heard that from 25/05/2018 the General Data Protection Regulation (GDPR) will come into force. This legislation aims to guarantee consumers the best possible protection and security for their personal data.
At DVE, we always treat your personal data with the utmost care, something we wish to continue to do in the future.
Now you sometimes receive messages from us. Text editor Your data will not be shared with third parties. Your data will not be shared with third parties.

The personal data you provide will only be used for the following purposes: customer database processing
You have a legal right to inspect and possibly correct your personal data. Provided that you provide proof of identity (copy of your identity card), you can obtain a written, dated and signed request to DVE for free communication of your personal data. If necessary, you can also ask to correct data that are incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can object, free of charge, to the use of your data for direct marketing. To do so, please contact DVE – info@prideplayroom.com.
We treat your data as confidential information and will not pass them on, rent or sell them to third parties.
The customer is responsible for keeping his login data confidential and for the use of his password. Your password is stored in encrypted form, DVE therefore has no access to it.

DVE keeps online (anonymous) visitor statistics to be able to see which pages of the website are visited and to what extent.
If you have any questions about this privacy statement, please contact us at info@prideplayroom.com.

Article 11: Use of cookies
During a visit to the site, “cookies” may be placed on the hard disk of your computer. A cookie is a text file that is placed by a website server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

You can set your Internet browser to not accept cookies, to notify you when a cookie is installed, or to delete cookies from your hard drive afterwards. You can do this through your browser settings (via the help function). Please note that certain graphical elements may not appear correctly or that you may not be able to use certain applications.
By using our website, you agree to our use of cookies.

Article 12: Affectation of validity – non-renunciation
If any provision of these Terms and Conditions is declared invalid, unlawful or void, this shall not in any way affect the validity, lawfulness and applicability of the other provisions.
The failure at any time by DVE to enforce any of the rights enumerated in these Terms and Conditions, or to exercise any of them, shall never be considered a waiver of such provision and shall not affect the validity of these rights.

Article 13: Changes to the Terms and Conditions
These Terms are supplemented by other terms and conditions expressly referred to, and by DVE’s general sales conditions. In the event of contradiction, these Terms and Conditions prevail.

Article 14: Proof
The Customer accepts that electronic communications and backups may serve as evidence.

Article 15: Applicable law – Disputes
Belgian law is applicable, with the exception of the provisions of international private law concerning applicable law.
The courts of the Seller’s place of residence have jurisdiction in the event of legal disputes. The Consumer may also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
Annex 1: Model withdrawal form

Dear Customer, you only need to fill in and return this form if you wish to withdraw from the contract.
To DVE BV, Boomsesteenweg 49A/13 – 2610 Wilrijk – info@prideplayroom.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) agreement concerning the sale of the following goods/provision of the following service (*):
Ordered on (*)/Received on (*):
Name(s) consumer(s) :
Address of consumer(s) :
Text editor Signature of consumer(s) : [alleen wanneer dit formulier op papier wordt ingediend]:
Date :

(*) Delete where not applicable.